Position Overview

We are looking for Administrative Piano Operations Coordinators to join the Solich Piano team to support our expansion. You will perform various administrative tasks to assist our store operations and contribute to a first-class experience for all our customers.

To succeed in this role, you should have an aptitude for helping people and the ability to execute tasks in a timely fashion. You should appreciate music and pianos at large though piano playing is not a requirement. You will collaborate with employees and customers, so excellent interpersonal and communication skills are a must. You will coordinate with Solich Piano sales staff and the executive team to ensure that our stores and operations run smoothly.

Responsibilities

• Complete paperwork and clerical processes to support the piano sales teams
• Correspond professionally via phone, text, and email with customers and vendors
• Prepare customer invoices
• Order piano accessories, office products, and ancillary items for the store operation
• Complete financing applications, charge credit cards, and handle customer signatures and transaction follow-up
• Resolve logistical tasks with an assertive and persistent approach
• Work collaboratively with other staff members to provide excellent service to our piano

Required Skills

• Demonstrated familiarity with documenting daily, weekly, and monthly procedures
• Possess an intermediate understanding of Microsoft Word/Excel, Google Docs/Sheets
  Organizational capability to compile forms and utilize digital and physical filing systems
• Open to learning about pianos and piano related products
• Ability to record meeting notes and action items for staff and management
• Thrive in a fast-paced work environment that involves rapidly switching between calls on land lines, cell phones, and computer data

Optional Skills

• Capable of learning about audio/visual live streaming
• Capable of learning photo and video editing